Messages
Last updated
Last updated
Messages Page is a centralized hub where users can access and review the entire chat history. This includes all interactions the bot has had with store visitors. It serves as a valuable resource for understanding customer inquiries, feedback, and overall engagement with the platform.
To visit the Messages Page, navigate to the main menu or dashboard and select the 'Messages' option. This will lead you directly to the page where all chat interactions are stored.
At a glance, users can see a list of all conversations, sorted by date ensuring easy navigation through past interactions.
To delve into a specific conversation, users can click on any chat from the 'Messages' list. This will expand the chat, displaying the entire conversation thread between the bot and the store visitor.
Regularly review chat interactions to gain insights into common customer inquiries, feedback, and potential areas of improvement for the bot.
